I help businesses build operations that actually scale — and connect them with trained virtual talent to support that growth.
Operations & Systems Specialist focused on fulfillment, automation, scalable business operations, and VA placement for agencies, consultants, healthcare organizations, and service-based businesses.
For the past several years, I've worked behind the scenes of fast-moving companies, handling fulfillment, systems, automations, client operations, recruitment, project management, and tech implementation.
From client onboarding and CRM builds to automation workflows and VA placement systems, I make sure businesses run efficiently without things falling apart as they grow.
Currently working across operations, fulfillment, client success systems, recruitment, automation projects, and VA staffing support for agencies, consultants, media companies, healthcare organizations, and service-based businesses.
A hybrid track record built inside fast-moving agencies across three continents — not just "VA experience," but operations, systems, client success, automation, fulfillment, recruitment, and project management combined.
Ran fulfillment operations across texting, mailers, email, and CTV campaigns — keeping day-to-day operations efficient end-to-end and making sure nothing slipped through the cracks as the business scaled. Built and managed the full systems stack (ClickUp, GoHighLevel, Zapier, Airtable, Make, n8n, Google Workspace), including CRM builds, automation workflows, and ongoing website updates. Led team management end-to-end — hiring, firing, and onboarding — alongside VA management, SOPs, training systems, and department-wide workflow design. Owned finance operations including commissions, receivables, payroll tracking, and QA audits across the entire fulfillment process.
Led client success operations and retention infrastructure across four separate agencies. Built journey maps, Airtable client-tracking systems, and Discord-based client management workflows, alongside the automation systems and internal process improvements that kept delivery consistent as each business scaled. Carried finance operations on the agency side as well — commissions, receivables, and payroll tracking — together with QA audits, SOP and training systems, VA management, and department-wide workflow design.
Provided executive-level support to the CEO of five UK businesses and to the CEO of a content agency based in Victoria. Owned calendar and inbox management, travel coordination, stakeholder communication, and cross-functional alignment between teams. Day-to-day toolkit included Google Workspace, ClickUp, Slack, and Zoom.
Builds VA staffing and placement systems, hiring funnels, and beginner training programs. Operates across OnlineJobs.ph, Upwork, and LinkedIn outreach — pairing Loom-based applicant screening with Airtable candidate tracking and structured training pipelines to place reliable Filipino talent with agencies, consultants, and service businesses.
Google Ads campaigns, SEO coordination, CRM setup, lead generation systems, LinkedIn outreach, marketing automations, funnel systems, email infrastructure, and tracking & reporting dashboards.
WordPress and Elementor builds, website management, basic design direction, branding coordination, QA & testing, and automation troubleshooting across the stack.
Five pillars of work that overlap and reinforce each other, so the business gets stronger every quarter instead of more chaotic.
"I'm not just someone who sets things up. I focus on building systems and teams that businesses can actually rely on long term — clean workflows, scalable operations, structured onboarding, reliable talent placement, clear documentation, and processes that reduce bottlenecks instead of creating more complexity." Whether it's operations, automation, fulfillment, or staffing support — make the business easier to run while improving delivery, communication, and scalability.
If your business is growing faster than your systems can keep up — or you need trained virtual talent to support that growth — let's fix it.
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